Call Us: 214-747-8800

White Rock Family Health


 Please call our Billing Manager at 972-957-8551 

Billing FAQ

What insurance plans do you take?

We participate in many plans from different insurance companies.  If you would like to know whether WRFH participates in your particular plan, it’s best to contact us at 972-957-8551. Even within the same insurance company, plans can differ in who and what they cover, so we strongly recommend you also contact your insurance company to confirm coverage and whether they consider WRFH  to be in or out of your network.   If your plan requires you do designate a Primary Care Provider (PCP) for yourself or child, please list Angel Salazar, MD. , Michael Cheng, MD. or Gabriela Pina PA-C.  This will cover you for every provider in our practice, so you don’t have any surprises no matter who you see for well checks or sick visits.  If you have any other questions about your insurance coverage, please discuss this with us or your insurance company prior to your visit.   

What if I don’t have insurance or have a plan that doesn’t cover most services?

We offer a same day fee for uninsured and underinsured patients.  We cannot control what your insurance plan will pay, so it is possible that the amounts you would owe if you filed with insurance may be more or less than the same day fee.

What should I bring to the office visit?

Make sure to bring all necessary documents, including your insurance card and your ID (like your driver’s license or military ID) to your visit.  A list of all medication and vaccination records.

Do you file insurance for us?

We’re happy to assist in the filing of your insurance.  This means we file all the paperwork for you.  Any copays, deductibles or non-covered services will still be your responsibility.

What will I have to pay at the time of my visit?

This will depend on your plan and what you are being seen for.

If you are being seen for a type of visit that your insurance….

  • covers with no deductible, coinsurance or copay, you won’t be asked to pay anything upfront for that visit
  • covers with a copay or coinsurance, you’ll be asked to pay that amount upfront
  • covers but is subject to deductible, you’ll be ask to pay the  amount of the visit

How do I add my newborn to my insurance plan?

Call your insurance company as soon as possible after your child’s birth. Most insurance plans allow just 30 days after your child’s birth for you to add him/her to your policy.  We will be able to see your child in those first 30 days using your existing insurance card (remember to bring it to the first visit!).  However, if you do not add your child to the plan in the time allowed, you will be responsible for the charges. 

What if I am covered under two insurance plans?

One  insurance plan will be “primary” and the other will be “secondary”.  Most insurance carriers use the birthday rule, which means the parent whose birthday comes first in the year will be the “primary” insurance provider.  We will file your claims with the primary insurance plan.  Some insurance carriers use other rules, so be sure to contact yours to determine which insurance will be primary.  If at any point one of your insurances is cancelled, be sure to notify the other to avoid any problems with your coverage.

Why did I receive a bill if you take my insurance plan?

Each insurance plan has different benefits and different financial obligations and most have some charges that are the responsibility of the family. We will mail you a statement for these types of charges.

These may include –

  • Copays and coninsurance. These are flat fees your insurance policy charges per visit and may be different for different types of visits.  Copay's are paid prior to your the visit.
  • Charges for a services before the deductible is met. Many plans don’t pay for certain services until you’ve paid a certain amount yourself – this is your deductible.  Once you’ve met your deductible for the year, your insurance company will pay for more.  If your deductible isn’t yet met, you are responsible for the charges of that visit.
  • Charges for services that aren’t covered by your plan such as labs, x-rays, injections and vaccines.

We suggest you contact your insurance plan to find out what services are covered, the amount of your copays, coinsurance and the amount of your deductible before the visit so you don’t have any surprises later.

Sometimes a well visit uncovers a health issue that must be treated or addressed at that visit.  If this requires the providers to add additional exams, tests or procedures to the visit, this means you may have additional charges for those things that weren’t covered as part of the routine well visit.

When do you send out bills for anything we might owe after insurance has paid their part?

We will send you a statement as soon as we hear back from your insurance plan regarding what portion of the bill they pay, and which part is your responsibility. If you have questions about a bill you received or need to work out a payment plan, please contact one of our Billing Manager at 972-957-8551.

Why did I receive a bill from another company (lab, equipment company, etc.)?

Certain labs are conducted by outside companies such as Quest and Labcorp.  These companies will process your insurance and bill you separately.  WRFH will not bill you for these items, so even though you receive a bill from both WRFH and another company, you will not be charged twice for the same item.

What are the fees for forms and records?

Immunization Records  are provided free of charge.  WIC forms are also provided free of charge at any time. Sports or camp forms brought to the exam are also completed free of charge. 

FMLA forms are $30 for each form and you must allow  5-7 business days for completion. The medical record fee is $25.00 and you must allow 5-7 business days for completion. All fees must be paid when the form is dropped off.

Where can I get records of all my payments?

Receipts for payments made are offered at each visit.  Duplicate receipts and other payment records can be provided electronically free of charge please speak with one of our billing staff. 

How do I set up a payment arrangement for my balance?

Our office is more than happy to work with you in regards to a balance. To set up a payment arrangement contact us at 972-957-8551.

What payment methods are accepted?


Visa, Mastercard and American Express

Check ($35 fee for returned checks)

Money Orders